IT Associate
Youth Radio's mission is to promote young people's intellectual, creative and professional growth through training and access to media and to produce the highest quality original media for local and national outlets
Through hands-on practice, working relationships with industry professionals, and production of award-winning programming, Youth Radio students learn the basics of broadcasting. In the process, they're exposed to a broad spectrum of media-related careers.
Youth Radio students also strengthen their foundation in basic "life-skills": verbal expression, writing, computer technology, critical thinking, conflict resolution, and more.
General Description:
The IT Associate is responsible for providing regular IT support to the organization. This includes, but is not limited to, repairing and maintaining computer hardware, software, and peripherals on staff, student, and studio computers.
Responsibilities:
• First-responder to user support requests.
• Schedule repairs and maintenance and keeps historical records of support incidents.
• Assist the Technology Manager and other Tech staff to meet company technology demands.
• Minimize downtime in studios and labs by implementing standards and repeatable system builds.
• Maintain an inventory of spare equipment and tools.
• Work with students/interns to teach them best practices in computer support, as well as perform maintenance and upgrades as availability allows.
• Expected to assist with audio/video media software and hardware.
Work Experience Requirements:
• Three years experience in computer support/help desk working with Windows XP and Mac OSX.
• Familiar with Dell, Apple, and HP computer products and accessories.
• Team player who assists employees and team members daily to solve problems beyond regular duties.
• Excellent written and verbal communication, and customer service skills; ability to prioritize tasks and perform duties to meet deadlines.
Education Requirements:
• Associate’s degree in technology-related field or equivalent work experience.
• A+ Certification.
Position/Salary:
1.0 FTE (40hrs/week), salary commensurate with experience and skills.
Submission Package:
At a minimum, all application materials should include:
• Cover Letter.
• Resume.
• Names and contact information of three professional references.
• Salary history.
Final Submission Date:
Open until filled.
Contact:
Youth Radio
1701 Broadway
Oakland, CA 94612
Email: hr@youthradio.org
Fax: 510-899-8769
No calls, please.
